SAIC Wins Contract to Modernize End-User Services for More than 50,000 FAA Employees and Contractors

June 9, 2020

Contract worth $378 million will deliver enterprise IT services to improve service desk support, business and administrative systems infrastructure support, training services, and IT asset management

RESTON, Va.--(BUSINESS WIRE)-- The Federal Aviation Administration (FAA) selected Science Applications International Corp. (NYSE: SAIC) to provide and modernize a variety of end-user services to FAA’s diverse workforce, including service desk support, business and administrative systems infrastructure support, training services, and IT asset management.

The new single-award, indefinite-delivery, indefinite-quantity contract is worth $378 million and has a 10- year period of performance.

“We are excited to leverage our industry-leading solutions and capabilities to deliver an outstanding user experience for the FAA,” said Bob Genter, SAIC executive vice president and general manager of the Civilian Markets Group. “We will focus on enriching the FAA’s IT user experience so they can continue to focus on their critical mission: ensuring our airways remain safe, secure, and efficient.”

SAIC’s solution will leverage the company’s U-Centric approach to providing intelligent and proactive IT support services by incorporating automation and predictive analytics to support FAA’s business and administrative system users.

“This is a benchmark win for our U-Centric approach,” said Jeff Raver, vice president and interim general manager for SAIC’s Solutions and Technology Group. “By leveraging the benefits of automation and focusing on proactive delivery of services using a personalized approach, we will be able to provide FAA’s 50,000 person workforce with the tools and capabilities they need to be successful.”

SAIC will also help the FAA improve its existing IT processes, help introduce new IT strategies based on a service oriented model, and increase the efficiency and effectiveness of the Business Partnership Service organization under the office of FAA’s CIO.

About SAIC

SAIC® is a premier Fortune 500® technology integrator driving our nation’s digital transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, IT modernization, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.

We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of approximately $7.1 billion.​​​​ For more information, visit For ongoing news, please visit our newsroom.

Forward-Looking Statements

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Media Contact:
Lauren Presti


Source: Science Applications International Corp.